Shipping policy

Our team is dedicated to providing reliable and secure shipping services for every order. The following terms apply to all purchases made on our website, covering order processing, delivery standards, logistics rules and customer responsibilities.

Order Processing & Preparation
All orders undergo verification, quality inspection and professional packaging before shipment. Standard processing time takes 1–3 business days. During holiday seasons, sales promotions and peak order periods, processing time may be slightly extended to ensure package quality and shipping accuracy.

Shipping Charges & Delivery Benefits
Shipping fees are dynamically calculated based on your shipping destination, package weight and logistics method at checkout. We offer regular free shipping promotions for orders that meet the minimum spending requirement. No hidden handling fees or additional surcharges will be charged without notice.

Global Delivery Schedule
We provide worldwide shipping services to most countries and regions. Estimated delivery times are as follows:
- United States & Canada: 10–18 business days
- European Countries: 12–22 business days
- Australia & New Zealand: 13–23 business days
- Other Global Regions: 16–35 business days
All delivery times are estimated and may vary due to local logistics efficiency, customs clearance and seasonal factors.
Shipment Tracking & Updates
Once your order is dispatched, a shipping confirmation email with full tracking information will be sent to your registered email address. Tracking status usually updates within 1–4 business days after departure. If your package has no updated information for an extended period, please contact our support team for professional logistics checking.
Customs Duties & Local Taxes
International cross-border shipments may be subject to local customs inspection, import duties, sales taxes or clearance fees. These charges are independently determined by the destination country’s customs authority and are the sole responsibility of the buyer. We do not cover or reimburse any customs-related expenses or delivery delays caused by customs procedures.
Delivery Guidelines & Customer Responsibilities
Customers are responsible for providing accurate and complete shipping addresses, contact information and postal codes. We are not liable for non-delivery, return or loss caused by incorrect, incomplete or invalid address information. Once the package is in transit, address changes, order cancellations and delivery reroutes are not guaranteed.
Package Issues & After-Sales Support
Please check your package carefully upon arrival. For damaged, defective, missing or incorrect items, please submit a support ticket with relevant photos and your order number within 7 calendar days after delivery. We will evaluate and provide reasonable solutions based on the actual situation. No after-sales applications will be accepted after the deadline.
Uncontrollable Circumstances
We are not responsible for delivery delays or failures caused by force majeure events, including extreme weather, natural disasters, transportation suspension, local policy adjustments and unexpected logistics emergencies.